This Privacy Policy describes how Seraphine Jewels (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Seraphine Jewels (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean any individual who uses the Services, whether as a customer, website visitor, or otherwise.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date. Where required by law, we will also notify you of significant changes.

Information We Collect

The personal information we collect depends on how you interact with our Site and Services.

1. Information You Provide Directly

  • Contact details : Name, address, phone number, email.
  • Order details : Billing/shipping address, payment confirmation, phone, email.
  • Account details : Username, password, and security credentials.
  • Shopping activity : Items viewed, cart details, purchases, reviews, loyalty points, referrals, or gift cards.
  • Customer support data : Information shared when contacting us.


2. Information Collected Automatically

We may collect Usage Data through cookies and similar technologies, such as :

  • Device and browser information
  • IP address and network data
  • Interactions with our Site and account activity


3. Information from Third Parties

We may also receive personal information from :

  • Service providers (e.g., Shopify, analytics providers, payment processors, fulfilment partners).
  • Advertising partners to tailor promotions and offers.

How We Use Your Information

We use your personal information for :

  • Order fulfilment & Services : Processing payments, shipping, returns, account management.
  • Marketing & promotions : Sending offers, newsletters, personalized ads (subject to your preferences).
  • Security & fraud prevention : Detecting, investigating, and preventing fraudulent or unauthorized activity.
  • Customer support & improvements : Responding to inquiries and enhancing our Services.

Cookies & Tracking

We use cookies and similar technologies to operate our Site, remember preferences, run analytics, and provide personalized advertising.

You can manage cookies via your browser settings. Note that disabling cookies may limit some Site functionality.

Our Site recognizes the Global Privacy Control (GPC) signal for opting out of targeted advertising where legally required.

How We Share Your Information

We may share personal information with :

  • Vendors & service providers (IT, shipping, payment processing, analytics, customer support)
  • Business and marketing partners (including Shopify) for advertising and promotions
  • Affiliates within our corporate group
  • Legal & compliance purposes or as part of a merger or business transaction
  • With your consent such as through social media integrations or direct requests

We do not sell or disclose sensitive personal information without consent.

User-Generated Content

If you submit product reviews or other public content through our Services, this may be visible to others. We are not responsible for how third parties use such publicly shared information.

Third-Party Links

Our Site may link to external websites we do not control. Please review their privacy practices, as we are not responsible for third-party sites.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal data from individuals under 16. If you believe your child has provided us with information, please contact us to request deletion.

Security & Data Retention

We take reasonable measures to protect your information, though no system is fully secure.

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your location, you may have the right to :

  • Access or request a copy of your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent (where applicable)
  • Manage marketing preferences
  • File a complaint with your local authority if unsatisfied with our response

We may request verification of your identity before fulfilling these rights.

International Users

Your information may be transferred, stored, and processed outside your country. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses to safeguard your data.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at :

Seraphine Jewels
📧 Email : support@seraphinejewels.com