Why Seraphine Jewels

Free Shipping Worldwide

We’re delighted to offer fast, free, and fully insured shipping on every order — no minimum purchase required. Your jewelry is securely packaged and protected until it arrives safely at your door.

✨ Items from our website can also be purchased in-store and delivered directly to your home.

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🚚 Shipping Methods

• Orders Over $1000 – Shipped via expedited global carriers.
• Orders Under $1000 – Delivered with a trusted shipping partner.

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📦 Order Processing & Delivery

• Loose Diamonds – Shipped immediately after inspection.
• Jewelry & Engagement Rings – Shipped within 7-10 business days , depending on production time.
• Tracking – Real-time status and tracking updates are available.

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🔒 Our Shipping Promise

For your protection, we:

• Insure every package for its full value.
• Partner with FedEx, UPS, and USPS for secure delivery.
• Require a physical business or home address (no PO Boxes).
• Require a signature on deliveries above $500.
• Allow delivery to an alternative address.

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🌐 International Shipping & Duties

We do not collect international taxes or duties. These will be calculated at checkout and collected by the carrier once your package arrives in your country.

Hassle-Free Returns with 100% Money Back Guarantee

We want you to feel completely confident when shopping with us. If for any reason you’re not delighted with your purchase, you can return it within 30 days in its original, unworn condition for a full refund or exchange. Please send it to the address we provided, and you will be responsible for the return shipping charge.

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✅ Worldwide Returns

• Return shipping worldwide.
• Simply request a return label, securely package your item, and send it.
• Once received, we’ll process your refund or exchange within 14 business days.
• Refunds are issued in the original payment method.

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📦 Easy Return Process

• Contact our Customer Service team to request a Return Authorization Number (RAN).
• Use the prepaid return label provided.
• Package your item securely and send it to the address we provided.
• Once received, we’ll confirm .

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📋 Important Notes

• Special Orders: Not eligible for return.
• Condition: Items must be unworn, undamaged, and in “new” condition. Jewelry altered by another jeweler will not be accepted.
• Loose Diamonds: Must include the original grading report; otherwise, charge will be applied.
• Resizing:
  • Eternity bands cannot be resized (must be re-crafted). Please confirm your size before ordering.
  • Tennis bracelets can be shortened for a $100 non-refundable fee (removed links are returned).

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💎 Our Promise

Every piece is crafted with care, and your satisfaction is our top priority. From purchase to return, we’re here to make your experience easy, secure, and worry-free.

Free Engraving

Make your ring as unique as your love story. We’re delighted to offer complimentary engraving on most of our engagement rings and wedding bands. If engraving is available for your chosen design, you’ll see the option during checkout.

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💬 What Can You Engrave?

• Up to 20 characters (letters, numbers, or symbols).
• Perfect for a meaningful date, initials, a shared phrase, or a secret message only you two understand.

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❤️ A Personal Touch

Whether it’s your wedding date, a simple “Forever,” or something completely your own, engraving adds a timeless and personal detail to your jewelry — at no extra cost.

1 Year Free Resizing

Complimentary Ring Resizing

We want your ring to fit perfectly. That’s why we offer one free resize within the first year of purchase.

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✨ After the First Year

• Additional resizing:
• $25 for white, yellow, rose gold and silver rings
• $50 for platinum rings
• Shipping back to you is always free.

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🔧 How Resizing Works

• Small amounts of metal may be added or removed to achieve your new size.
• This can result in a ring being slightly thinner or thicker, though differences are usually not noticeable.
• Every resized ring goes through strict quality inspection to ensure it meets our high standards.

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⚠️ Important Notes

• Some rings cannot be resized due to design, metal type, or size restrictions.
• If your ring needs to be remanufactured:
• Within 30 days: No charge.
• After 30 days (but within 1 year free resize policy): Fees may apply.
• Remanufactured rings may have minor variations compared to the original. We’ll notify you before any work begins.

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📞 Need Help?

If you’d like to resize your ring or have questions about this policy, contact our Customer Service team — we’re here to ensure your ring fits just right.

24x7 Customer Service

✨ Here for You, Anytime

Our highly-praised Customer Care team — friendly, knowledgeable, and never on commission — is available 24x7 to guide you with confidence.

💬 Message Us

• WhatsApp:
• Live Chat: Instant answers from our experts

📧 Email Support

We reply to every message within 24 Hours.